Your Empower Subpoena Came Back Empty. Here Is Why.
From the Settlements Done Right newsletter. When Prudential's retirement business moved to Empower, the old records did not all move with it.
In this edition, Denisa explains why an Empower subpoena can come back showing records only from April 2022 forward. When Prudential's retirement business transitioned to Empower in 2022, older records stayed in legacy archived systems rather than migrating to the current platform. The data is there. The request just has to ask for it.
The takeaways
- Records from before April 2022 are usually in legacy archives, not on the current Empower platform.
- A response that starts in 2022 is not proof the earlier data is gone.
- Demand language should explicitly cover pre-conversion and legacy records maintained in archived systems.
Go deeper in the records discovery guide and the hidden retirement assets guide.
TOVA is not a law firm and does not give legal or tax advice. Counsel makes the legal calls.
Read the full edition
This edition was published in Settlements Done Right, Denisa's biweekly newsletter for divorce attorneys.
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